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<item rdf:about="http://hsmr.rsmjournals.com/cgi/content/short/21/4/211?rss=1">
<title><![CDATA[A study of the relationship between job satisfaction, organizational commitment and turnover intention among hospital employees]]></title>
<link>http://hsmr.rsmjournals.com/cgi/content/short/21/4/211?rss=1</link>
<description><![CDATA[
<p>The purpose of this descriptive, co-relational and cross-sectional study was to gain a better understanding of the relationships between job satisfaction and organizational commitment of employees, and their impact on turnover intention at Isfahan Hospitals, Isfahan, Iran, in 2005. Data were collected by the distribution of two questionnaires among 629 employees of these hospitals through a stratified random sampling method. The results of the paper indicate that hospital employees are moderately satisfied with their jobs and committed to their organization. Employees' job satisfaction and organizational commitment were closely inter-related and correlated with turnover intention (<I>P</I> &lt; 0.001). The positive correlation between the two was expected, but there was also unexpected correlation with turnover intention. This may be due to external factors, such as job market conditions, which may influence perceived opportunities for career advancement elsewhere. The impact of such external factors is outside the scope of this study, but will have to be investigated in further research. As job satisfaction and organizational commitment have strong correlation with turnover, it is very important to reinforce them by applying the right human resource policies.</p>
]]></description>
<dc:creator><![CDATA[Mosadeghrad, A. M., Ferlie, E., Rosenberg, D.]]></dc:creator>
<dc:date>2008-10-27</dc:date>
<dc:identifier>info:doi/10.1258/hsmr.2007.007015</dc:identifier>
<dc:title><![CDATA[A study of the relationship between job satisfaction, organizational commitment and turnover intention among hospital employees]]></dc:title>
<dc:publisher>Royal Society of Medicine</dc:publisher>
<prism:number>4</prism:number>
<prism:volume>21</prism:volume>
<prism:endingPage>227</prism:endingPage>
<prism:publicationDate>2008-11-01</prism:publicationDate>
<prism:startingPage>211</prism:startingPage>
<prism:section>Paper</prism:section>
</item>

<item rdf:about="http://hsmr.rsmjournals.com/cgi/content/short/21/4/228?rss=1">
<title><![CDATA[Management of complex chronic disease: facing the challenges in the Canadian health-care system]]></title>
<link>http://hsmr.rsmjournals.com/cgi/content/short/21/4/228?rss=1</link>
<description><![CDATA[
<p>This paper discusses the challenges that those living with complex chronic disease present to the Canadian health-care system. The literature suggests home care and the management of complex chronic disease can together ease many of the present and future pressures facing the health-care system in dealing with this new health-care phenomenon. A review of current literature and dialogue with key informants reveals that the current level of investment and the present policy environment are not sustainable to support the health-care system. In this paper, changes to policy and resource allocation to the home care sector are suggested to help manage complex chronic disease and thus improve the effectiveness of the Canadian health-care system. A case is made for a reorganization and increased commitment to the home care sector for a more efficient and patient-centred health-care delivery system.</p>
]]></description>
<dc:creator><![CDATA[Tsasis, P., Bains, J.]]></dc:creator>
<dc:date>2008-10-27</dc:date>
<dc:identifier>info:doi/10.1258/hsmr.2008.008001</dc:identifier>
<dc:title><![CDATA[Management of complex chronic disease: facing the challenges in the Canadian health-care system]]></dc:title>
<dc:publisher>Royal Society of Medicine</dc:publisher>
<prism:number>4</prism:number>
<prism:volume>21</prism:volume>
<prism:endingPage>235</prism:endingPage>
<prism:publicationDate>2008-11-01</prism:publicationDate>
<prism:startingPage>228</prism:startingPage>
<prism:section>Article</prism:section>
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<item rdf:about="http://hsmr.rsmjournals.com/cgi/content/short/21/4/236?rss=1">
<title><![CDATA[The relationship of health-care managers' spirituality to their self-perceived leadership practices]]></title>
<link>http://hsmr.rsmjournals.com/cgi/content/short/21/4/236?rss=1</link>
<description><![CDATA[
<p>This exploratory survey examines the relationship between selected dimensions of spirituality and self-perceived effective leadership practices of health-care managers. Kouzes and Posner's Leadership Practices Inventory and Beazley's Spiritual Assessment Scale were administered to a sample of health-care managers. Significant statistical relationships were found between and among the dimensions of both subscales. Analysis of variance revealed a statistically significant difference in three effective leadership practices by &lsquo;more spiritual than non-spiritual&rsquo; managers. The confirmatory factor analysis of our theory-based model revealed a moderately positive correlation between spirituality and leadership (<I>r</I> = 0.50). The paper concludes with a conceptual theory postulating a rationale for the relationship between spirituality and effective leadership.</p>
]]></description>
<dc:creator><![CDATA[Strack, J. G., Fottler, M. D, Kilpatrick, A. O.]]></dc:creator>
<dc:date>2008-10-27</dc:date>
<dc:identifier>info:doi/10.1258/hsmr.2008.008004</dc:identifier>
<dc:title><![CDATA[The relationship of health-care managers' spirituality to their self-perceived leadership practices]]></dc:title>
<dc:publisher>Royal Society of Medicine</dc:publisher>
<prism:number>4</prism:number>
<prism:volume>21</prism:volume>
<prism:endingPage>247</prism:endingPage>
<prism:publicationDate>2008-11-01</prism:publicationDate>
<prism:startingPage>236</prism:startingPage>
<prism:section>Article</prism:section>
</item>

<item rdf:about="http://hsmr.rsmjournals.com/cgi/content/short/21/4/248?rss=1">
<title><![CDATA[Lights and shades in the managerialization of the Italian National Health Service]]></title>
<link>http://hsmr.rsmjournals.com/cgi/content/short/21/4/248?rss=1</link>
<description><![CDATA[
<p>After fifteen years from the first of a series of reforms that introduced managerial paradigms and techniques into the Italian National Health System (INHS), it is possible to provide a critical assessment of the outcomes of such changes.</p>
<p>The aim of this paper is to assess how these reforms have changed the INHS, to what extent they concurred to improve the system, where they failed and which issues are still in agenda. To do so we run through the recent history of the INHS and propose an interpretative framework to understand the grounds for its light and shade results.</p>
<p>The basis for the analysis is triple. The study draws from researches, literature review, action-researches and field investigations conducted over the last 10 years in the INHS.</p>
]]></description>
<dc:creator><![CDATA[Lega, F.]]></dc:creator>
<dc:date>2008-10-27</dc:date>
<dc:identifier>info:doi/10.1258/hsmr.2008.008007</dc:identifier>
<dc:title><![CDATA[Lights and shades in the managerialization of the Italian National Health Service]]></dc:title>
<dc:publisher>Royal Society of Medicine</dc:publisher>
<prism:number>4</prism:number>
<prism:volume>21</prism:volume>
<prism:endingPage>261</prism:endingPage>
<prism:publicationDate>2008-11-01</prism:publicationDate>
<prism:startingPage>248</prism:startingPage>
<prism:section>Paper</prism:section>
</item>

<item rdf:about="http://hsmr.rsmjournals.com/cgi/content/short/21/4/262?rss=1">
<title><![CDATA[Influences on the career commitment of health-care managers]]></title>
<link>http://hsmr.rsmjournals.com/cgi/content/short/21/4/262?rss=1</link>
<description><![CDATA[
<p>The health-care field is undergoing rapid and significant transformation. This transformation has led to the breakdown of traditional career paths for managers in the patient care segment of the industry. To our knowledge, there has not been a systematic examination of how these changes have impacted on the career commitment of managers in this segment of the industry. Building on previous research, we examine the effects of employment-related conditions and career experiences on the career commitment of these managers while controlling for the influence of individual characteristics. Specifically we assess the relationship between employment-related conditions, such as job security, position tenure, industry segment, management level and the extent to which their current position meets their career expectations, and their career experiences, including moving from a non-health-care management position, moving from a different health-care sector, their career stage, career patterns and their satisfaction with their career progression. We found that measures associated with the different employment-related experiences had a more significant influence on career commitment than those measures associated with different career experiences.</p>
]]></description>
<dc:creator><![CDATA[Myrtle, R. C, Chen, D.-R., Liu, C., Fahey, D.]]></dc:creator>
<dc:date>2008-10-27</dc:date>
<dc:identifier>info:doi/10.1258/hsmr.2008.008008</dc:identifier>
<dc:title><![CDATA[Influences on the career commitment of health-care managers]]></dc:title>
<dc:publisher>Royal Society of Medicine</dc:publisher>
<prism:number>4</prism:number>
<prism:volume>21</prism:volume>
<prism:endingPage>275</prism:endingPage>
<prism:publicationDate>2008-11-01</prism:publicationDate>
<prism:startingPage>262</prism:startingPage>
<prism:section>Paper</prism:section>
</item>

<item rdf:about="http://hsmr.rsmjournals.com/cgi/content/short/21/4/276?rss=1">
<title><![CDATA[Standardized care processes to improve quality and safety of patient care in a large academic practice: the Plummer Project of the Department of Medicine, Mayo Clinic]]></title>
<link>http://hsmr.rsmjournals.com/cgi/content/short/21/4/276?rss=1</link>
<description><![CDATA[
<p>There are opportunities to improve quality and safety of care provided to adult patients. The Plummer Project of the Department of Medicine at the Mayo Clinic (Rochester, MN, USA) is an initiative to redesign outpatient practice. We used multidisciplinary teams to standardize the tasks essential to improve patient care. With the initiative to standardize the rooming process, patient care and safety improved with greater accuracy of the medication list. The standardization also improved physician efficiency because trained clinical assistants helped address the needs of the patient. Physicians were satisfied by the new process and the technology enhancements. Clinical assistants were also highly satisfied by the training process. The quality and safety of patient care can be significantly improved by practice redesign. This practice redesign was satisfying for all, especially the patients, physicians and support team in our practice.</p>
]]></description>
<dc:creator><![CDATA[Wood, D. L, Brennan, M. D, Chaudhry, R., Chihak, A. A, Feyereisn, W. L, Woychick, N. L, Hagen, P. T, Curtright, J. W, Naessens, J. M, Spurrier, B. R, LaRusso, N. F]]></dc:creator>
<dc:date>2008-10-27</dc:date>
<dc:identifier>info:doi/10.1258/hsmr.2008.008009</dc:identifier>
<dc:title><![CDATA[Standardized care processes to improve quality and safety of patient care in a large academic practice: the Plummer Project of the Department of Medicine, Mayo Clinic]]></dc:title>
<dc:publisher>Royal Society of Medicine</dc:publisher>
<prism:number>4</prism:number>
<prism:volume>21</prism:volume>
<prism:endingPage>280</prism:endingPage>
<prism:publicationDate>2008-11-01</prism:publicationDate>
<prism:startingPage>276</prism:startingPage>
<prism:section>Paper</prism:section>
</item>

<item rdf:about="http://hsmr.rsmjournals.com/cgi/content/short/21/3/141?rss=1">
<title><![CDATA[Enabling innovation in health-care delivery]]></title>
<link>http://hsmr.rsmjournals.com/cgi/content/short/21/3/141?rss=1</link>
<description><![CDATA[
<p>Achieving lasting performance improvement in health care is a demanding challenge. Service delivery processes are frequently fragmented with many symptoms of poor behaviour observable. Competing vested interests within the National Health Service (NHS) and experiences of muddled and muddied top&ndash;down government exhortation suggest the need for a balanced perspective in which the expectations of patients, staff, management and government can be considered, agreed and enabled. Our conclusion is that effective innovation is best achieved by establishing a &lsquo;Train-Do&ndash;Train-Do&rsquo; cycle in which all &lsquo;players&rsquo; in the system must be actively involved. The particular methodology of &lsquo;managing by projects&rsquo; for effective bottom&ndash;up step-by-step innovation in NHS practice is described. It takes a holistic and systematic view of health-care delivery as a service business process to be optimized via a five-step procedure. The core tool element of this methodology is the multidiscipline natural-group task force used to execute the change process in an enterprise. When properly constituted, motivated and driven, it is very capable of transforming a &lsquo;mess&rsquo; into an effective health-care delivery process.</p>
]]></description>
<dc:creator><![CDATA[Parnaby, J., Towill, D. R]]></dc:creator>
<dc:date>2008-07-22</dc:date>
<dc:identifier>info:doi/10.1258/hsmr.2007.007014</dc:identifier>
<dc:title><![CDATA[Enabling innovation in health-care delivery]]></dc:title>
<dc:publisher>Royal Society of Medicine</dc:publisher>
<prism:number>3</prism:number>
<prism:volume>21</prism:volume>
<prism:endingPage>154</prism:endingPage>
<prism:publicationDate>2008-08-01</prism:publicationDate>
<prism:startingPage>141</prism:startingPage>
<prism:section>Paper</prism:section>
</item>

<item rdf:about="http://hsmr.rsmjournals.com/cgi/content/short/21/3/155?rss=1">
<title><![CDATA[Using SitReps performance data to monitor the delayed discharge process]]></title>
<link>http://hsmr.rsmjournals.com/cgi/content/short/21/3/155?rss=1</link>
<description><![CDATA[
<p>Situation Reports (SitReps) is an internal Department of Health performance data collecting system. Although intended primarily for internal use, the data are also used to answer parliamentary questions, brief ministers and to inform national performance indicators. This paper reviews the data collection system and data-set, and shows how it can be used to evaluate delays in hospital discharge under the Community Care (Delayed Discharges etc.) Act 2003. However, limitations in the data include the fact that the data have only recently been extended to National Health Service (NHS) non-acute settings and do not include NHS patients in the private acute sector. Further, as the data-set derives from a weekly aggregate return rather than from individualized person-based records, it cannot be used to evaluate length of delay, or to link to other relevant data such as emergency readmissions. The provision of individualized data to facilitate linkage and extending coverage would increase its potential future use. Categories of delay should be further refined to facilitate monitoring of delays due to disputes about eligibility.</p>
]]></description>
<dc:creator><![CDATA[Godden, S., McCoy, D., Pollock, A. M]]></dc:creator>
<dc:date>2008-07-22</dc:date>
<dc:identifier>info:doi/10.1258/hsmr.2007.007030</dc:identifier>
<dc:title><![CDATA[Using SitReps performance data to monitor the delayed discharge process]]></dc:title>
<dc:publisher>Royal Society of Medicine</dc:publisher>
<prism:number>3</prism:number>
<prism:volume>21</prism:volume>
<prism:endingPage>160</prism:endingPage>
<prism:publicationDate>2008-08-01</prism:publicationDate>
<prism:startingPage>155</prism:startingPage>
<prism:section>Article</prism:section>
</item>

<item rdf:about="http://hsmr.rsmjournals.com/cgi/content/short/21/3/161?rss=1">
<title><![CDATA[Contract management in USA hospitals: service duplication and access within local markets]]></title>
<link>http://hsmr.rsmjournals.com/cgi/content/short/21/3/161?rss=1</link>
<description><![CDATA[
<p>This paper examines the extent to which hospitals that are under external contract management engage in service duplication, as well as the degree to which the various services they offer contribute to or detract from community access. The study incorporates all USA hospitals using data from the American Hospital Association Annual Survey Database, supplemented by county level measures obtained from the area resource file (ARF). Using data on the 3794 hospitals classified as acute care facilities in 2002, we performed a set of logistic regressions that analyzed whether a hospital offered each of 74 distinct services. For each service (regression), key independent variables measured the number of other hospitals in the local market area that also offered the service. Local area market definitions are the areas circumscribed by the hospital within distances of 10 and 20 miles. Results suggest that contract-managed (CM) hospitals display a more competitive pattern (service duplication) than hospitals in general, but CM hospitals that are the sole provider of services locally are less likely to offer services than traditionally managed sole hospital providers. Contract management does not appear to offer any particular advantages in improving access to hospital services.</p>
]]></description>
<dc:creator><![CDATA[Carey, K., Dor, A.]]></dc:creator>
<dc:date>2008-07-22</dc:date>
<dc:identifier>info:doi/10.1258/hsmr.2007.007016</dc:identifier>
<dc:title><![CDATA[Contract management in USA hospitals: service duplication and access within local markets]]></dc:title>
<dc:publisher>Royal Society of Medicine</dc:publisher>
<prism:number>3</prism:number>
<prism:volume>21</prism:volume>
<prism:endingPage>167</prism:endingPage>
<prism:publicationDate>2008-08-01</prism:publicationDate>
<prism:startingPage>161</prism:startingPage>
<prism:section>Article</prism:section>
</item>

<item rdf:about="http://hsmr.rsmjournals.com/cgi/content/short/21/3/168?rss=1">
<title><![CDATA[Organizational determinants of boundary spanning activity in outpatient substance abuse treatment programmes]]></title>
<link>http://hsmr.rsmjournals.com/cgi/content/short/21/3/168?rss=1</link>
<description><![CDATA[
<sec><st>Objectives</st>
<p>Substance abuse treatment programmes depend on boundary spanning to identify opportunities and threats, and represent their interests to stakeholders such as licensing entities and regulators. This study sought to identify director, client, unit and market factors associated with active director boundary spanning.</p>
</sec>
<sec><st>Methods</st>
<p>Using data from the 1995, 1999&ndash;2000 and 2005 waves of a national survey of outpatient substance abuse treatment units, generalized estimating equation regression models tested associations between predictors and five aspects of directors' self-reported boundary spanning.</p>
</sec>
<sec><st>Results</st>
<p>Directors licensed as substance abuse treatment counsellors spent more time than average consulting with other treatment providers and making presentations in the community. Older directors spent less time consulting with other treatment providers, making community presentations and liaisoning with monitoring organizations. The few associations between client unemployment and director boundary spanning were positive; the two associations between the percentage of clients who were African-American and boundary spanning were negative. Private ownership and being based in larger organizations were negatively associated with some types of boundary spanning. Perceived competition for public support was positively associated with all measures of boundary spanning.</p>
</sec>
<sec><st>Conclusion</st>
<p>Directors of treatment organizations may improve treatment practices and political leverage by directly, but selectively, interacting with key external stakeholders.</p>
</sec>
]]></description>
<dc:creator><![CDATA[Alexander, J. A, Wells, R., Jiang, L., Pollack, H.]]></dc:creator>
<dc:date>2008-07-22</dc:date>
<dc:identifier>info:doi/10.1258/hsmr.2007.007028</dc:identifier>
<dc:title><![CDATA[Organizational determinants of boundary spanning activity in outpatient substance abuse treatment programmes]]></dc:title>
<dc:publisher>Royal Society of Medicine</dc:publisher>
<prism:number>3</prism:number>
<prism:volume>21</prism:volume>
<prism:endingPage>177</prism:endingPage>
<prism:publicationDate>2008-08-01</prism:publicationDate>
<prism:startingPage>168</prism:startingPage>
<prism:section>Article</prism:section>
</item>

<item rdf:about="http://hsmr.rsmjournals.com/cgi/content/short/21/3/178?rss=1">
<title><![CDATA[A qualitative exploration of the production of Hospital Episode Statistics in a Guernsey hospital: implications for regional comparisons of UK health data]]></title>
<link>http://hsmr.rsmjournals.com/cgi/content/short/21/3/178?rss=1</link>
<description><![CDATA[
<p>Hospital Episode Statistics (HES) are widely used in the UK for audit and research. This often includes comparisons between different geographical regions, but there is some doubt as to the reliability of comparisons made using these data. Previous studies have focused on the quantitative accuracy of the coding, but not the full data chain. This study is a qualitative examination of the production of HES in a small hospital in Guernsey, which is not part of the NHS. Interviews were conducted with key participants in the production of HES to determine how the data were created, and the strengths and weaknesses of this system. We found that face-to-face communication between administrative and clinical staff was felt to contribute to the accuracy of the HES codes, and that a lack of detail in the case-notes was felt to be more problematic than the accuracy of the coders themselves. These findings have implications for the comparison of HES between NHS Trusts, since the processes involved in producing the data will be different in larger hospitals with less contact between coders and clinicians. It is therefore important to bear this in mind when making comparisons between such diverse sources of HES.</p>
]]></description>
<dc:creator><![CDATA[Head, R. F, Byrom, A., Ellison, G. T H]]></dc:creator>
<dc:date>2008-07-22</dc:date>
<dc:identifier>info:doi/10.1258/hsmr.2007.007017</dc:identifier>
<dc:title><![CDATA[A qualitative exploration of the production of Hospital Episode Statistics in a Guernsey hospital: implications for regional comparisons of UK health data]]></dc:title>
<dc:publisher>Royal Society of Medicine</dc:publisher>
<prism:number>3</prism:number>
<prism:volume>21</prism:volume>
<prism:endingPage>184</prism:endingPage>
<prism:publicationDate>2008-08-01</prism:publicationDate>
<prism:startingPage>178</prism:startingPage>
<prism:section>Article</prism:section>
</item>

<item rdf:about="http://hsmr.rsmjournals.com/cgi/content/short/21/3/185?rss=1">
<title><![CDATA[Evidence-based medicine as viewed by key decision-makers of health plans in southern Brazil]]></title>
<link>http://hsmr.rsmjournals.com/cgi/content/short/21/3/185?rss=1</link>
<description><![CDATA[
<p>Evidence-based Medicine (EBM) is a tool that is becoming increasingly important for management in the health-care system, particularly in managed care. However, there are several doubts over how health plan managers address this issue. This study was designed to verify the current status of EBM in health plans as viewed by their key administrative decision-makers in southern Brazil. We present and discuss participants' agreement to predefined statements about: their level of knowledge on EBM, practitioners' and consumers' behaviour regarding EBM, potential effects for health-care plans by implementing EBM, and attitudes and interest of health-care plans toward evidence-based guidelines. We conclude that there is a need to establish educational efforts oriented to health-care plan managers regarding EBM, considering its good acceptance by managers and an expectation that EBM can help solve several dilemmas faced by health-care plans in southern Brazil.</p>
]]></description>
<dc:creator><![CDATA[Tiburi, M. F]]></dc:creator>
<dc:date>2008-07-22</dc:date>
<dc:identifier>info:doi/10.1258/hsmr.2007.007022</dc:identifier>
<dc:title><![CDATA[Evidence-based medicine as viewed by key decision-makers of health plans in southern Brazil]]></dc:title>
<dc:publisher>Royal Society of Medicine</dc:publisher>
<prism:number>3</prism:number>
<prism:volume>21</prism:volume>
<prism:endingPage>191</prism:endingPage>
<prism:publicationDate>2008-08-01</prism:publicationDate>
<prism:startingPage>185</prism:startingPage>
<prism:section>Article</prism:section>
</item>

<item rdf:about="http://hsmr.rsmjournals.com/cgi/content/short/21/3/192?rss=1">
<title><![CDATA[Organizational change through Lean Thinking]]></title>
<link>http://hsmr.rsmjournals.com/cgi/content/short/21/3/192?rss=1</link>
<description><![CDATA[
<p>In production and manufacturing plants, Lean Thinking has been used to improve processes by eliminating waste and thus enhancing efficiency. In health care, Lean Thinking has emerged as a comprehensive approach towards improving processes embedded in the diagnostic, treatment and care activities of health-care organizations with cost containment results. This paper provides a case study example where Lean Thinking is not only used to improve efficiency and cost containment, but also as an approach to effective organizational change.</p>
]]></description>
<dc:creator><![CDATA[Tsasis, P., Bruce-Barrett, C.]]></dc:creator>
<dc:date>2008-07-22</dc:date>
<dc:identifier>info:doi/10.1258/hsmr.2007.007023</dc:identifier>
<dc:title><![CDATA[Organizational change through Lean Thinking]]></dc:title>
<dc:publisher>Royal Society of Medicine</dc:publisher>
<prism:number>3</prism:number>
<prism:volume>21</prism:volume>
<prism:endingPage>198</prism:endingPage>
<prism:publicationDate>2008-08-01</prism:publicationDate>
<prism:startingPage>192</prism:startingPage>
<prism:section>Article</prism:section>
</item>

<item rdf:about="http://hsmr.rsmjournals.com/cgi/content/short/21/3/199?rss=1">
<title><![CDATA[Measuring primary care services performance: issues and opportunities from a home care pilot experience in the Tuscan health system]]></title>
<link>http://hsmr.rsmjournals.com/cgi/content/short/21/3/199?rss=1</link>
<description><![CDATA[
<p>In recent years in Italy, as in other European countries, profound changes have been introduced in health care both at central and regional levels. Most of them were oriented towards a shift from &lsquo;hospital-centred&rsquo; health care to health care based more on primary care services. This transition pursues two objectives: giving more effective responses to citizens' needs and reducing public health expenditure. Changes that involve organizational structure must also be carried out with the introduction of measurement tools that can help in planning and can control the changes. The paper provides the results obtained through the experience of modelling a measurement system for primary care carried out in 2004 and 2005 by some territorial managers and controllers in the Tuscan Health system, and the main issues in measuring primary care services emerging from this pilot experience focused on integrated home care services.</p>
]]></description>
<dc:creator><![CDATA[Cinquini, L., Vainieri, M.]]></dc:creator>
<dc:date>2008-07-22</dc:date>
<dc:identifier>info:doi/10.1258/hsmr.2007.007024</dc:identifier>
<dc:title><![CDATA[Measuring primary care services performance: issues and opportunities from a home care pilot experience in the Tuscan health system]]></dc:title>
<dc:publisher>Royal Society of Medicine</dc:publisher>
<prism:number>3</prism:number>
<prism:volume>21</prism:volume>
<prism:endingPage>210</prism:endingPage>
<prism:publicationDate>2008-08-01</prism:publicationDate>
<prism:startingPage>199</prism:startingPage>
<prism:section>Article</prism:section>
</item>

<item rdf:about="http://hsmr.rsmjournals.com/cgi/content/short/21/2/71?rss=1">
<title><![CDATA[Using the balanced scorecard to mobilize human resources in organizational transformation]]></title>
<link>http://hsmr.rsmjournals.com/cgi/content/short/21/2/71?rss=1</link>
<description><![CDATA[
<p>Traditionally, the balanced scorecard (BSC) has been an effective tool in linking measurement to strategy. However, what is least understood is how the BSC can be used to redefine organizational relationships, re-engineer fundamental processes and transform organizational culture, for superior performance in an organization with the same people, services and technology that previously delivered dismal performance. This paper highlights the process and uses York Central Hospital in Toronto, Ontario, Canada as an illustrative example.</p>
]]></description>
<dc:creator><![CDATA[Tsasis, P., Harber, B.]]></dc:creator>
<dc:date>2008-05-01</dc:date>
<dc:identifier>info:doi/10.1258/hsmr.2007.007008</dc:identifier>
<dc:title><![CDATA[Using the balanced scorecard to mobilize human resources in organizational transformation]]></dc:title>
<dc:publisher>Royal Society of Medicine</dc:publisher>
<prism:number>2</prism:number>
<prism:volume>21</prism:volume>
<prism:endingPage>80</prism:endingPage>
<prism:publicationDate>2008-05-01</prism:publicationDate>
<prism:startingPage>71</prism:startingPage>
<prism:section>Article</prism:section>
</item>

<item rdf:about="http://hsmr.rsmjournals.com/cgi/content/short/21/2/81?rss=1">
<title><![CDATA[Environmental scanning as a moderator of strategy-performance relationships: an empirical analysis of physical therapy facilities]]></title>
<link>http://hsmr.rsmjournals.com/cgi/content/short/21/2/81?rss=1</link>
<description><![CDATA[
<p>To date, strategic management research in health care is largely confined to the acute care sector of the industry. This research examines the linkages among environmental scanning, competitive strategy and performance in physical therapy facilities. Nontrivial differences between acute and subacute care firms suggest the role of environmental scanning may change in non-acute care settings. Consistent with previous research, these results indicate that the frequency of internal and external scanning is related to the strategic orientation of physical therapy facilities. Contrary to the expectations, broader scope of scanning is positively related to an increasing market-focused and increasing efficiency strategic orientation. A key objective of the research is to test the impact of strategy/scanning alignment on facility performance. These findings support predictions on the moderating role of scanning activities in the strategy&ndash;performance relationship. However, a para-doxical pattern of results has possible implications for clinician managers in subacute care settings as well as the interpretation of scanning activities.</p>
]]></description>
<dc:creator><![CDATA[Davis, M. A, Miles, G., McDowell, W. C]]></dc:creator>
<dc:date>2008-05-01</dc:date>
<dc:identifier>info:doi/10.1258/hsmr.2007.007021</dc:identifier>
<dc:title><![CDATA[Environmental scanning as a moderator of strategy-performance relationships: an empirical analysis of physical therapy facilities]]></dc:title>
<dc:publisher>Royal Society of Medicine</dc:publisher>
<prism:number>2</prism:number>
<prism:volume>21</prism:volume>
<prism:endingPage>92</prism:endingPage>
<prism:publicationDate>2008-05-01</prism:publicationDate>
<prism:startingPage>81</prism:startingPage>
<prism:section>Article</prism:section>
</item>

<item rdf:about="http://hsmr.rsmjournals.com/cgi/content/short/21/2/93?rss=1">
<title><![CDATA[Towards a model of Strategic Roster Planning and Control: an empirical study of nurse rostering practices in the UK National Health Service]]></title>
<link>http://hsmr.rsmjournals.com/cgi/content/short/21/2/93?rss=1</link>
<description><![CDATA[
<p>Despite the criticality of nurse rostering practices, there is a surprising lack of attention paid to this managerial activity both in practice and in the health-service management literature. This paper reports the results of an inductive, empirical study of rostering practices in the UK National Health Service with a view to developing a shared understanding of roster planning processes and of what constitutes rostering effectiveness. A survey of rostering practices in 50 wards, followed by five in-depth, longitudinal case studies, revealed the complexity of rostering activities, and identified the main design parameters, which were used to specify rostering systems and to prepare periodic rosters. Rostering activities were perceived to directly impact upon service delivery, resource utilization and nurse retention. A number of poor rostering practices were identified, which could lead to dysfunctional behaviour. This analysis points to a clear managerial imperative to improve local competencies in roster planning and control, recognizing their strategic significance in contributing to hospital effectiveness. A &lsquo;Strategic Roster Planning and Control (SRPC)&rsquo; model is proposed, which may provide a framework for evaluating rostering effectiveness, and a platform for the sharing of best practice, in order to stimulate organizational learning and achieve nationwide improvements in hospital performance.</p>
]]></description>
<dc:creator><![CDATA[Silvestro, R., Silvestro, C.]]></dc:creator>
<dc:date>2008-05-01</dc:date>
<dc:identifier>info:doi/10.1258/hsmr.2008.007025</dc:identifier>
<dc:title><![CDATA[Towards a model of Strategic Roster Planning and Control: an empirical study of nurse rostering practices in the UK National Health Service]]></dc:title>
<dc:publisher>Royal Society of Medicine</dc:publisher>
<prism:number>2</prism:number>
<prism:volume>21</prism:volume>
<prism:endingPage>105</prism:endingPage>
<prism:publicationDate>2008-05-01</prism:publicationDate>
<prism:startingPage>93</prism:startingPage>
<prism:section>Article</prism:section>
</item>

<item rdf:about="http://hsmr.rsmjournals.com/cgi/content/short/21/2/106?rss=1">
<title><![CDATA[The effects of the global budget system on cost containment and the quality of care: experience in Taiwan]]></title>
<link>http://hsmr.rsmjournals.com/cgi/content/short/21/2/106?rss=1</link>
<description><![CDATA[
<p>This study is an attempt to determine whether the implementation of the Global Budget (GB) as a method of health reform has improved cost containment and quality of care in Taiwan. Panel-data analysis is used to investigate cost containment and quality of care in Taipei municipal hospitals before and after the introduction of the GB. The results suggest that there is a trade-off effect. The post-GB data indicate that cost containment comes at the expense of health-care quality. It may, therefore, be the case that policy-makers can more effectively balance cost containment and quality by refining the GB so that reimbursements would be linked to standards of quality. Another way to enhance the reforms would be a more effective monitoring and review system.</p>
]]></description>
<dc:creator><![CDATA[Chang, L., Hung, J.-H.]]></dc:creator>
<dc:date>2008-05-01</dc:date>
<dc:identifier>info:doi/10.1258/hsmr.2008.007026</dc:identifier>
<dc:title><![CDATA[The effects of the global budget system on cost containment and the quality of care: experience in Taiwan]]></dc:title>
<dc:publisher>Royal Society of Medicine</dc:publisher>
<prism:number>2</prism:number>
<prism:volume>21</prism:volume>
<prism:endingPage>116</prism:endingPage>
<prism:publicationDate>2008-05-01</prism:publicationDate>
<prism:startingPage>106</prism:startingPage>
<prism:section>Paper</prism:section>
</item>

<item rdf:about="http://hsmr.rsmjournals.com/cgi/content/short/21/2/117?rss=1">
<title><![CDATA[Leadership competencies in the context of health services]]></title>
<link>http://hsmr.rsmjournals.com/cgi/content/short/21/2/117?rss=1</link>
<description><![CDATA[
<sec><st>Objectives</st>
<p>In a rapidly changing health-care environment, clinicians are increasingly called upon to assume complex leadership responsibilities. The research was undertaken to develop an understanding of the limits to the conceptual and methodological basis of leadership competency modelling in health services context.</p>
</sec>
<sec><st>Methods</st>
<p>Data were collected from all of the clinicians in a Psychiatric Hospital, Bahrain using a researcher-developed questionnaire. Data were gathered to critically assess the validity of the competency-based approach to leadership on the basis of subjects' capacity to discriminate in terms of importance and accomplishment between the items featured in a research tool containing a comprehensive list of 124 leadership competencies.</p>
</sec>
<sec><st>Results</st>
<p>The results of the analyses indicate a weak identification with the competencies in the sense of revealing low levels of discriminatory sophistication on the part of subjects.</p>
</sec>
<sec><st>Conclusion</st>
<p>The study design was limited to participants working in single hospital; therefore, the conclusions made cannot yet be regarded categorically as generalizable. Leadership selection, development and education activities may not achieve their ultimate outcomes due to the subject identification problem associated with the competence approach. It might be necessary to reconsider the efficiency of human resource activities that rely solely on the competency approach. The conceptual basis of leadership competence in health services has been previously neglected. This research casts doubt on competency approaches to leadership if based on subject identification with pre-defined items.</p>
</sec>
]]></description>
<dc:creator><![CDATA[Jahrami, H., Marnoch, G., Gray, A. M.]]></dc:creator>
<dc:date>2008-05-01</dc:date>
<dc:identifier>info:doi/10.1258/hsmr.2008.007027</dc:identifier>
<dc:title><![CDATA[Leadership competencies in the context of health services]]></dc:title>
<dc:publisher>Royal Society of Medicine</dc:publisher>
<prism:number>2</prism:number>
<prism:volume>21</prism:volume>
<prism:endingPage>130</prism:endingPage>
<prism:publicationDate>2008-05-01</prism:publicationDate>
<prism:startingPage>117</prism:startingPage>
<prism:section>Paper</prism:section>
</item>

<item rdf:about="http://hsmr.rsmjournals.com/cgi/content/short/21/2/131?rss=1">
<title><![CDATA[Getting health reforms right: what lessons from an Italian case?]]></title>
<link>http://hsmr.rsmjournals.com/cgi/content/short/21/2/131?rss=1</link>
<description><![CDATA[
<p>Over the past few years (2001&ndash;2007), the Italian National Health Service has been undergoing an important process of decentralization with a significant transfer of powers and responsibilities from the central government to the Regions. In this context, a particularly innovative example is represented by the case of Marche Region that extensively reformed its health-care system. For the analysis of this case, we used a theoretical framework that describes a health-care system in terms of components and goals. Policy-makers can act on the structural components of the system influencing the behaviour of individuals and organizations in order to lead the system towards the achievement of key performance goals. Marche regional Government was able to improve the system in crucial areas (clinical appropriateness and economic equilibrium) by intervening on institutional arrangements (particularly on the number and dimension of health-care delivery organizations) and on key control knobs (particularly planning and control mechanisms and the information system). Some conditions have allowed Marche policy-maker to successfully carry out this extensive process of reforms, particularly: (1) a shared sense of urgency; (2) agreement on the identification of problems and on the relative reform strategies to adopt; (3) coordination of all change strategies through a precise and clear long-term plan aimed at developing an integrated health-care delivery network.</p>
]]></description>
<dc:creator><![CDATA[Villa, S., Alesani, D., Borgonovi, E.]]></dc:creator>
<dc:date>2008-05-01</dc:date>
<dc:identifier>info:doi/10.1258/hsmr.2008.007029</dc:identifier>
<dc:title><![CDATA[Getting health reforms right: what lessons from an Italian case?]]></dc:title>
<dc:publisher>Royal Society of Medicine</dc:publisher>
<prism:number>2</prism:number>
<prism:volume>21</prism:volume>
<prism:endingPage>140</prism:endingPage>
<prism:publicationDate>2008-05-01</prism:publicationDate>
<prism:startingPage>131</prism:startingPage>
<prism:section>Article</prism:section>
</item>

<item rdf:about="http://hsmr.rsmjournals.com/cgi/content/short/21/1/1?rss=1">
<title><![CDATA[Physician perceptions of managed care strategies, and impact of these on their clinical performance, in the South African private health sector]]></title>
<link>http://hsmr.rsmjournals.com/cgi/content/short/21/1/1?rss=1</link>
<description><![CDATA[
<p>Managed care strategies have been introduced into the South African private health sector a decade ago to help reduce medical costs in this sector. A cross-sectional survey using a self-administered questionnaire was conducted among primary care physicians in this sector to access their perceptions of these strategies and to analyse impact of these on their clinical behaviour. The results indicate that although insurers were not using these strategies extensively, doctors generally perceived them negatively. It was, however, pleasing to note that the newer generation of doctors, appear to be more accepting of this new philosophy of health-care delivery.</p>
]]></description>
<dc:creator><![CDATA[Pillay, R.]]></dc:creator>
<dc:date>2008-02-01</dc:date>
<dc:identifier>info:doi/10.1258/hsmr.2006.006036</dc:identifier>
<dc:title><![CDATA[Physician perceptions of managed care strategies, and impact of these on their clinical performance, in the South African private health sector]]></dc:title>
<dc:publisher>Royal Society of Medicine</dc:publisher>
<prism:number>1</prism:number>
<prism:volume>21</prism:volume>
<prism:endingPage>13</prism:endingPage>
<prism:publicationDate>2008-02-01</prism:publicationDate>
<prism:startingPage>1</prism:startingPage>
<prism:section>Article</prism:section>
</item>

<item rdf:about="http://hsmr.rsmjournals.com/cgi/content/short/21/1/14?rss=1">
<title><![CDATA[Trend and variation of prescription drug cost in the veterans health-care system]]></title>
<link>http://hsmr.rsmjournals.com/cgi/content/short/21/1/14?rss=1</link>
<description><![CDATA[
<p>Using descriptive statistics, this paper revealed that the prescription drug cost as a percentage of total health-care cost in Department of Veterans Affairs (VA) health-care system has outpaced the national trend. Given the fact that the national drug expenditure is the most fast-growing component in the health-care expenditure, the drug cost trend in VA commands further assessment for its financial and clinical impact. Furthermore, by applying simple log linear regression, we analysed the geographic variation in prescription drug use in the VA health-care system. We found a 30% deviation from the predicted drug cost at medical centre level and 15% deviation at Network level. Although this variation is relatively small compared with the variation in other medical service use, reduction of the variation has significant clinical and financial implications. Since the method used in this study is easy to implement, this paper provides a practical tool for large health-care systems such as VA, States and health maintenance organizations to identify those hospitals that over- or under-prescribe drugs.</p>
]]></description>
<dc:creator><![CDATA[Gao, J., Campbell, J.]]></dc:creator>
<dc:date>2008-02-01</dc:date>
<dc:identifier>info:doi/10.1258/hsmr.2007.007009</dc:identifier>
<dc:title><![CDATA[Trend and variation of prescription drug cost in the veterans health-care system]]></dc:title>
<dc:publisher>Royal Society of Medicine</dc:publisher>
<prism:number>1</prism:number>
<prism:volume>21</prism:volume>
<prism:endingPage>22</prism:endingPage>
<prism:publicationDate>2008-02-01</prism:publicationDate>
<prism:startingPage>14</prism:startingPage>
<prism:section>Article</prism:section>
</item>

<item rdf:about="http://hsmr.rsmjournals.com/cgi/content/short/21/1/23?rss=1">
<title><![CDATA[The influence of teamwork culture on physician and nurse resignation rates in hospitals]]></title>
<link>http://hsmr.rsmjournals.com/cgi/content/short/21/1/23?rss=1</link>
<description><![CDATA[
<p>Employee turnover is a critical concern, particularly for hospitals, because they face a very tight labour market for hiring replacements, and high turnover itself may have substantial negative effects on the continuity and quality of patient care. Hospitals with a stronger teamwork culture may experience lower turnover but this has not been formally studied. Research on determinants of employee turnover has not separated out resignations from the larger, more inclusive definition of turnover that includes retirement. This study investigated the relationship between the teamwork culture of hospitals and physician and nurse resignation rates. The study setting was the Veterans Health Administration (VHA). Each hospital was assessed on teamwork culture based on a survey of current employees. Hospital-level resignation rates were obtained for physicians and nurses. Separate multivariate regression models on physicians and nurses were employed. The models included hospital-level characteristics and labour market variables. Analysis of covariance was also performed to attempt to further reveal effects in high versus low teamwork culture hospitals. Teamwork culture was negatively associated with nurse and physician resignation rates, but was statistically significant in the nurse resignation model only. Additional analyses indicated a 0.47 standard deviation (SD) difference in nurse resignation rates and a 0.40 SD difference in physician resignation rates between hospitals in the top and bottom quartiles of the distribution for teamwork culture. In conclusion, these results suggest that developing and emphasizing a teamwork culture may facilitate greater retention of health-care employees, especially nurses.</p>
]]></description>
<dc:creator><![CDATA[Mohr, D. C, Burgess, J. F, Young, G. J]]></dc:creator>
<dc:date>2008-02-01</dc:date>
<dc:identifier>info:doi/10.1258/hsmr.2007.007011</dc:identifier>
<dc:title><![CDATA[The influence of teamwork culture on physician and nurse resignation rates in hospitals]]></dc:title>
<dc:publisher>Royal Society of Medicine</dc:publisher>
<prism:number>1</prism:number>
<prism:volume>21</prism:volume>
<prism:endingPage>31</prism:endingPage>
<prism:publicationDate>2008-02-01</prism:publicationDate>
<prism:startingPage>23</prism:startingPage>
<prism:section>Article</prism:section>
</item>

<item rdf:about="http://hsmr.rsmjournals.com/cgi/content/short/21/1/32?rss=1">
<title><![CDATA[Exploring the lack of progress in improving patient safety in Australian hospitals]]></title>
<link>http://hsmr.rsmjournals.com/cgi/content/short/21/1/32?rss=1</link>
<description><![CDATA[
<sec><st>Objectives</st>
<p>This study aimed to build on the increasing evidence of a link between good people management practice, and organizational and patient outcomes in public health care to document the important human resource management practices in our hospitals.</p>
</sec>
<sec><st>Methods</st>
<p>The design included large scale survey of hospital managers' perceptions of the use of human resource management practices. The questionnaire included Human resource management (HRM) measures and additional questions related to the Australian hospital accreditation standards. Data were collected in December 2003 until April 2004 from a total sample of 92 hospitals/hospital organizations from the State of Victoria, Australia. The participants were Chief Executive Officers, Human Resource Directors and two other senior managers of the hospital organizations were invited to complete the questionnaire. There were no interventions. The main outcome measure, one-way analysis of variance was used to determine differences in the perceptions of the three groups of managers' concerning the use of HRM practices. Frequency and descriptive statistics were used to determine use of HRM practices.</p>
</sec>
<sec><st>Results</st>
<p>A 67% response rate enabled us to document human resource management practices in Victorian hospitals. The respondents reported limited strategic and organizational HRM.</p>
</sec>
<sec><st>Conclusion</st>
<p>This study found limited evidence of sophisticated HRM practices among hospitals and hospital organizations in the State of Victoria, Australia. Despite the increasing evidence of a relationship among effective HRM and health-care outcomes, these hospitals reported limited performance management, training and development, and employee empowerment and decision-making. The authors suggest that it is unlikely that attempts to improve patient safety in this sector will be successful until the deficits in HRM are addressed.</p>
</sec>
]]></description>
<dc:creator><![CDATA[Leggat, S., Bartram, T., Stanton, P.]]></dc:creator>
<dc:date>2008-02-01</dc:date>
<dc:identifier>info:doi/10.1258/hsmr.2007.007012</dc:identifier>
<dc:title><![CDATA[Exploring the lack of progress in improving patient safety in Australian hospitals]]></dc:title>
<dc:publisher>Royal Society of Medicine</dc:publisher>
<prism:number>1</prism:number>
<prism:volume>21</prism:volume>
<prism:endingPage>39</prism:endingPage>
<prism:publicationDate>2008-02-01</prism:publicationDate>
<prism:startingPage>32</prism:startingPage>
<prism:section>Article</prism:section>
</item>

<item rdf:about="http://hsmr.rsmjournals.com/cgi/content/short/21/1/40?rss=1">
<title><![CDATA[Socioeconomic status and health-care utilization: a study of the effects of low income, unemployment and hours of work on the demand for health care in the European Union]]></title>
<link>http://hsmr.rsmjournals.com/cgi/content/short/21/1/40?rss=1</link>
<description><![CDATA[
<p>The purpose of this study was to shed light on the individual socioeconomic status and demographic determinants of the demand for health care in a cross-comparison study of nine European Union countries. It focuses on the effects of individual employment status on alternative indicators of demand for health care that constitutes a largely unexplored area. The evidence supports the existence of an employment status-demand for health-care relationship, although it varies with respect to the type of health care examined and the institutional and environmental settings of the countries utilized in the study.</p>
]]></description>
<dc:creator><![CDATA[Economou, A., Nikolaou, A., Theodossiou, I.]]></dc:creator>
<dc:date>2008-02-01</dc:date>
<dc:identifier>info:doi/10.1258/hsmr.2007.007013</dc:identifier>
<dc:title><![CDATA[Socioeconomic status and health-care utilization: a study of the effects of low income, unemployment and hours of work on the demand for health care in the European Union]]></dc:title>
<dc:publisher>Royal Society of Medicine</dc:publisher>
<prism:number>1</prism:number>
<prism:volume>21</prism:volume>
<prism:endingPage>59</prism:endingPage>
<prism:publicationDate>2008-02-01</prism:publicationDate>
<prism:startingPage>40</prism:startingPage>
<prism:section>Article</prism:section>
</item>

<item rdf:about="http://hsmr.rsmjournals.com/cgi/content/short/21/1/60?rss=1">
<title><![CDATA[Factors affecting productive efficiency in primary care clinics]]></title>
<link>http://hsmr.rsmjournals.com/cgi/content/short/21/1/60?rss=1</link>
<description><![CDATA[
<p>This study examines factors affecting the productive efficiency of primary care clinics. The empirical analysis uses a single-stage stochastic frontier regression model, in which factors affecting productive efficiency are specified as part of the inefficiency error component and estimated simultaneously with the production function. The study population includes primary care clinics in the US Military Health System from 1999 through 2003; the analytical data set is an unbalanced panel of 442 observations. The study's main results were that primary care clinics not associated with medical centres had significantly higher levels of productive efficiency than those associated with medical centres and that having proportionately more civilian staff (and thus less turnover) had a positive impact on productive efficiency. Due to their nature, these findings would be expected to also be applicable to the production of primary care in other settings. A key implication of the results is that improvements in productive efficiency should be a top priority, given the possibility for providing more primary care visits without increases in cost.</p>
]]></description>
<dc:creator><![CDATA[Schmacker, E. R, McKay, N. L]]></dc:creator>
<dc:date>2008-02-01</dc:date>
<dc:identifier>info:doi/10.1258/hsmr.2007.007018</dc:identifier>
<dc:title><![CDATA[Factors affecting productive efficiency in primary care clinics]]></dc:title>
<dc:publisher>Royal Society of Medicine</dc:publisher>
<prism:number>1</prism:number>
<prism:volume>21</prism:volume>
<prism:endingPage>70</prism:endingPage>
<prism:publicationDate>2008-02-01</prism:publicationDate>
<prism:startingPage>60</prism:startingPage>
<prism:section>Article</prism:section>
</item>

</rdf:RDF>